lcv99 Privacy Policy: How We Handle Your Information
lcv99 collects and uses your information only for the purposes described in this policy — managing your account, processing transactions through configured routes like bKash and Bank Transfer, and keeping your session secure. Access to this platform and the application of this policy depends on your local law and eligible region.
Account data handled with care
bKash and Bank Transfer transaction records protected
You control your own account details
Policy applies subject to local law and eligible regions
POLICY POSTURE EXPLAINED
What This Privacy Policy Covers at lcv99
When you open an account on lcv99, we collect the information you provide during registration — your name, contact details and any identity verification documents where required. When you fund your account using a configured route such as bKash, Upay or Bank Transfer, we record transaction references to keep your wallet history accurate and to respond to any dispute you raise. We also collect technical data — your device type, browser version, IP address and session activity — to keep the account environment working correctly across your devices. This technical data is not sold or shared with third parties for marketing. We retain your account and transaction records for as long as your account remains active and for the period required under applicable rules. Your payment details linked to bKash or Bank Transfer are stored only in encrypted form, and we do not hold full card or wallet credentials on our own servers. Any time you contact our support route about a transaction, the agent accesses only the reference data needed to resolve your query. We do not use your data to build profiles for third-party advertising networks. This policy applies to your use of lcv99 where access is permitted under your local law and eligible region.
bKash transaction references
Upay payment records
Bank Transfer history
Account registration data
Device and session data
POLICY SCOPE DEFINED
Where This Policy Applies and What It Covers
Not every data point or interaction falls under the same rule. This section maps the four main areas so you know what we govern directly and where a third party's own terms take over. Read each area carefully — particularly the third-party note if you use an external payment app to fund your account.
Account Access
Your login credentials, session tokens and account profile details are governed by this policy. We manage these on our own infrastructure. Changes to your registered email or contact details can be made through your account settings page, and we log those changes for your security.
Payment Transactions
When you deposit or withdraw through bKash, Upay or Bank Transfer, we hold only the transaction reference and amount on our side. The payment app or bank processes the actual transfer under its own terms. Our record stops at the reference handed back to us by the payment route.
Site Content and Cookies
Pages you visit, games you open and session duration data are collected through cookies and similar tools. You can manage cookie preferences through your browser settings. We use this data to keep the lobby functional and to remember your last session state across devices.
Third-Party Services
Links or tools from third-party providers — including studio content from our game catalogue — operate under their own privacy terms once data leaves our platform. We do not control how those providers handle data on their own infrastructure. Review their policies directly.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data with Us
You have specific actions available to you under this policy, and we have built account routes to support each of them. Your account dashboard shows your registered details, transaction history and any documents you submitted during verification — you can review these at any time after logging in. If any detail is incorrect, the account settings page lets you submit a correction request directly; for identity documents, contact support with the correct file attached. If you want to understand what data we hold about you, send a written request through our published contact route and we will confirm the categories of data stored against your account. We do not share your data with unaffiliated third parties for commercial purposes. If you close your account, we retain only the records required under applicable rules and then delete the rest in line with our retention schedule. Where your use of lcv99 is subject to local law and eligible region conditions, those conditions also shape what rights are available to you.
Review Your Records
Log into your account and open the transaction history section to see all deposit and withdrawal references, including bKash and Bank Transfer entries. No separate request is needed to view your own history — it is available in your dashboard.
Correct Account Details
Registered name, email address and contact number can be updated through account settings. For identity documents already submitted, raise a correction request through the support channel with the accurate document and your account reference number.
Ask About Your Data
Submit a written query through our published support route asking which categories of data we hold. We will respond with a clear summary. We do not require you to justify the request — simply state your account reference and the question.
Request Account Closure
Contact support to request account closure. We will confirm the data retained under applicable rules and the timeline for removing the rest. Any pending transaction references linked to bKash or Bank Transfer are resolved before the account is closed.
REACH OUR POLICY TEAM
How to Contact lcv99 About Privacy Questions
If this policy raises a question specific to your account — a data query, a correction request or a concern about how your payment information was handled — use one of the routes below. We handle privacy queries through the same support paths visible on the site. Do not send sensitive account details over an unverified channel.
Live Chat
Open the chat widget from any page while logged in. State that your query is a privacy matter and include your account reference. The agent will route it to the correct team.
Email Support
Send your privacy or data query to the support email address published in the Help section of the site. Include your account reference and a clear description of what you are asking about.
Account Help Section
The Help section within your logged-in account lists published contact routes and common policy questions. Start there to find the right path before sending a formal query.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Security and Retention at lcv99
We apply standard security measures to the data stored against your account — encryption for payment references, access controls for support agents and session timeouts for inactive logins. Your bKash and Upay transaction references are stored in encrypted form and are accessible only to authorised account and support staff when needed to resolve a query you have raised. Cookies on the site cover session management and basic analytics; they do not track you across unrelated third-party sites. We review our data retention schedule periodically — account data is held while your account is active, and residual records are removed after the retention period ends. To request a change to your data or to raise a concern, use the support contact routes published on the site.
Encrypted Payment References
Transaction references from bKash, Upay and Bank Transfer deposits are stored in encrypted form on our servers. We do not hold full wallet credentials. Only authorised staff with a specific query to resolve can access a transaction reference, and that access is logged.
Cookie Controls
Session cookies keep your lobby state active across page loads. Analytics cookies are first-party and are used only to understand how the site performs — not to build advertising profiles. You can clear or block cookies through your browser settings without losing your account.
Account Security Steps
Your account is protected by the login credentials you set at registration. We apply session timeouts for inactive periods and log unusual access patterns. If you notice an unrecognised login on your account, contact support immediately through the live chat route.
Retention and Deletion
We keep your data for as long as your account is active and for the period required under applicable rules after closure. Once that period ends, records not required for compliance purposes are deleted. You can ask support for a summary of what we retain and why.
PRIVACY FAQ
Frequently Asked Questions About This Privacy Policy
These questions cover the points most commonly raised about how lcv99 handles account data, payment records and your rights under this policy. If your question is not answered here, use the support contact routes listed in this page.
Does lcv99 share my bKash or Bank Transfer details with third parties?
We do not share your payment references or wallet details with unaffiliated third parties for commercial purposes. Transaction data is shared only with the payment route that processed your deposit — such as bKash or your bank — to the extent needed to complete or verify the transaction.
How can I see what personal data lcv99 holds about me?
Log into your account and open the account settings or transaction history section to review your registered details and payment records. For a full summary of data categories, send a written request through the support email route published in the Help section of the site.
Can I correct an error in my account registration details?
Yes. Open account settings after logging in and follow the fields there to update your contact number or email address. For registered name corrections or identity document updates, contact support directly with the correct document and your account reference so the team can process the change.
What happens to my data if I close my account?
When your account is closed, we retain only the records required under applicable rules — typically transaction references and identity verification data — for the retention period in effect. Once that period ends, remaining data is deleted. You can ask support to confirm what we hold before you proceed with closure.
Does this privacy policy apply if I am using lcv99 from Bangladesh?
This policy applies to your use of lcv99 where access is permitted under your local law and eligible region. Whether or not the platform is available to you in Bangladesh depends on the legal position in your region. We advise you to review local rules before using the account.
How do cookies affect my account session on the site?
Session cookies keep your lobby state active while you navigate — they remember which page you were on and keep you logged in. We also use first-party analytics cookies to understand site performance. You can clear cookies through your browser at any time; your account data is stored server-side and is not affected by clearing cookies.
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