Mobile / Casino
We put together this FAQ so you can move quickly — whether you need to complete a deposit via bKash, sort out an account detail, or reach our support team. lcv99 keeps the answers short and direct so you can get back to what you opened the site for.
This FAQ is organised around the questions we hear most from people in Bangladesh: how to fund an account, which local payment routes are active, how to check a transaction, and where to go when something needs a second look. Each answer is written to reflect what you actually see inside your account — not a generic template. The payment section covers our three configured routes: bKash, Upay, and Bank Transfer. For bKash and Upay, the steps happen inside your mobile wallet app and then confirm in your lcv99 account balance. Bank Transfer follows the reference-number flow shown at the cashier.
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If a FAQ answer does not fully resolve your issue, our support team handles account, payment and game queries. Use the contact route that matches your question type — account and payment issues are resolved faster when you include your account reference and the payment method you used.
The live chat widget is visible when you are logged in. Use it for account access questions, deposit status after a bKash or Upay transfer, and any urgent wallet query. Have your account details ready before starting the chat.
For Bank Transfer queries or account document requests, email support gives you a written record. Include your transaction reference number and the date of the transfer so the team can locate the deposit record without back-and-forth.
The Help Centre in your account menu holds step-by-step deposit and withdrawal flows for each payment route. Check there first for bKash merchant number updates, Upay wallet pairing steps, or Bank Transfer account details.
Every answer in this FAQ reflects the actual account and payment configuration running on the site. We do not copy a generic template and we do not publish payment limits or processing claims we cannot back. When account screens change, the FAQ is updated to match.
Each FAQ answer is written against what you see in your account — deposit screens, wallet pairing steps, transaction history. If a screen changes, we update the answer. We do not maintain FAQ copy that contradicts live account flows or invents steps that are not there.
We only describe the three routes that are configured and active: bKash, Upay, and Bank Transfer. We do not list a payment method in the FAQ unless it is available at the cashier. This keeps every answer you read here usable, not aspirational.
This FAQ does not publish deposit or withdrawal speeds, minimum amounts or processing windows that were not verified at the time of writing. Where limits apply, we direct you to the cashier screen or account settings where the current figure is always shown.
Questions that come through our support channels regularly are reviewed and added to this FAQ. If you ask our team something that is not covered here, there is a real chance the answer will appear in the next FAQ update — this is a living document, not a one-time publish.
The three configured payment routes each follow a different flow inside your account. Understanding the differences means fewer failed attempts and quicker confirmations. Here is how each route behaves at the cashier stage.
bKash deposits use the merchant payment flow inside your bKash app. At the cashier, the merchant number and reference are shown — enter both exactly as displayed. The confirmation appears in your account balance once the bKash transaction completes on their side.
Upay follows a similar wallet-to-merchant path. Open the Upay app, select Send Money or Payment, enter the number shown at the cashier, and use the exact reference provided. Mismatched references are the most common reason a deposit takes longer to credit.
Bank Transfer requires you to use the account number and reference shown at the cashier at the time of your transaction. The reference number links your transfer to your account — transfers sent without it or with an incorrect reference require manual matching by our team.
If your mobile wallet is set up and funded, bKash or Upay is the more direct path. Bank Transfer suits larger amounts or situations where your mobile wallet has a daily cap that would restrict the deposit amount you want to send.
Beyond payment routes, the lobby itself has a consistent structure that affects how you move between game categories and account tools. These four elements come up often in support queries, so we have included them here as a short reference.
Cricket is the headline sports betting category in our sportsbook — IPL, BPL and international matches are where most sports visitors spend their time. The sportsbook is in the main navigation; you do not need a separate account to access it alongside casino games.
Live casino tables from Pragmatic Play and Microgaming are in a dedicated section of the lobby. Baccarat FireStorm and Teen Patti Blitz are among the named titles available. Table availability depends on the session time and provider schedule, which is shown in the lobby grid.
The slots section carries titles from Bigtime Gaming, PlayStar and Joker alongside the studios already mentioned. Crash Turbo is in the crash games area. RTP information is shown only where the game provider exposes it — we do not publish a figure unless it comes directly from the provider.
The full account — lobby, cashier, live games and transaction history — loads in your mobile browser without a download. Your session carries across devices: start a bKash deposit on your phone, and the balance is there when you switch to a desktop browser and refresh.
These are the questions our team sees most often. Each answer reflects what the account and cashier screens show today. If your situation is not covered here, use the live chat or email routes described in the Support section above.
Go to the cashier in your account and select bKash. The merchant number and a unique reference code are shown on screen. Open your bKash app, choose Payment, enter the merchant number, add the exact reference, and confirm. Your account balance updates once the bKash transaction is processed on their side.
Check your bKash or Upay transaction history to confirm the payment went through. If the transaction shows as complete in your wallet but the balance has not updated in your account, contact live chat and share your transaction ID and the reference number you used at the cashier.
The reference number is generated for each deposit request and shown at the cashier screen at the time you initiate the transfer. Use that exact reference when making the bank transfer. A transfer sent without the reference, or with the wrong one, will need manual matching and will take longer to credit.
Yes. Your account works in the browser on any device — phone, tablet or desktop — without downloading an app. Log in on one device and the same balance, transaction history and game progress are available when you open the site on another device. There is no separate mobile account.
RTP is shown only where the game provider exposes it directly in the game interface or information panel. We do not publish a site-wide RTP figure or infer one for games where the provider does not display it. Open the game and check its information panel — if RTP is available, it will be there.
Log in and go to your account menu — the transaction history section lists every deposit and withdrawal with the date, amount, payment method and status. For Bank Transfer transactions, the reference number you used is also recorded there, which is useful if you need to raise a query with our team.
Cricket is the primary sports betting category — IPL, BPL and international matches are covered. Football is also available. The sportsbook is accessed from the main navigation. We do not publish odds or fixture data in this FAQ; check the sportsbook directly for current markets and availability.